Mettler Toledo Sign Service Contract DHL

Mail and logistics services company Deutsche Post DHL has signed a contract with Mettler-Toledo for repair and maintenance services of weight and volume systems. Following a long-standing relationship, the service contract includes remote as well as on-site maintenance and repair services of cargo scales, forklift scales and dimensioners for parcels and pallets.

DHL has been using Mettler-Toledo's air cargo scales, parcel and pallet dimensioners as well as forklift scales for many years, and as a progression from the 10-year global agreement signed in 2007, Mettler-Toledo presented DHL with a region-specific agreement. The aim of the new Framework Agreement is to provide high-quality service by standardising service procedures, terms and conditions across Europe to best meet DHL's needs.

The agreement covers helpdesk and remote services, servicing and inspections as well as replacement of wear and tear parts and repair work on-site on request. The services also include the relevant hardware and software.

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